Frequently Asked Questions – FAQ
Q: How do I know my order was placed?
A: You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. We do ask that you please check your junk folder, as it is possible the email may end up there.
Q: Can I ship to a different address other than my billing?
A: Yes! All you will need to do is inform us the shipping information.
Q: If I am paying with PayPal, can I select a different shipping address?
A: Of course! You can change your shipping address when placing the order.
Q: Why can’t I place my order?
A: Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. The billing name provided needs to match the name printed on your card. If there is a middle initial on your card, it will need to be included after your first name in the billing information. This also goes for any Sr, Jr, or I, II, or III that may also be printed on the card.
Q: Can I cancel my order?
A: Our first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason we are unable to cancel your order once it has been placed.
Q: Can I change my address?
A: We strive to ship your order as quickly as possible. Once your order is sent to our warehouse, we are unable to change the address.
Q: What is the status of my order?
A: You can check the tracking details or send us a message via email or whatsapp. Here are some terms that will help you understand your order status.
Open – Order has been received
In Process – Order transmitted to warehouse to start the packing and shipping process
Partially Shipped – Some of your items have been shipped. You card has been charged for the product that shipped and the shipping cost.
Shipped – You entire order has been processed and shipped and your card has been charged.
Cancelled – Your order has been cancelled and you have not been charged.
Q: When will I receive my order?
A: As the products are shipped out of Brazil, the transit times may vary according to your location. Orders usually take 1-7 business days, Monday-Friday excluding holidays, to process before being shipped. Once the order has shipped, it usually takes 12-20 days to be delivered. Estimated delivery dates are provided at checkout. Please keep in mind they are estimated only. We do not guarantee the delivery date as we depend on the logistics providers.
Q: Will I be notified when my order is shipped?
A: Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.
Q: I don’t have my package but tracking shows delivered.
A: Please check all places around your store/home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. We also suggest that you check with your neighbors or the others household members to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist.
Q: I just received my item, and it’s damaged! What do I do?
A: If your item arrives defective or damaged in transit, please contact us so we can resolve the problem. Please have pictures ready to send us of the damaged items and damaged areas. Please be advised, all returns must be made within 10 days of receipt.
Q: I received the wrong item, how do I get what I ordered?
A: Mistakes happen. Sometimes you may receive the incorrect item and we want to know about this so we can fix it! Please contact us. If you choose to email us, please provide us with a picture of what you received so we can get the issue corrected in a quick matter. We want you to receive the item that you ordered, not something you do not want.
Q: How can I place an order?
A: You can place an order online. You can place your order through your smartphone or tablet. Unfortunately we do not accept money orders, purchase orders, or mail orders at this time.
Q: Do you give discounts on bulk orders?
A: If you are interested in purchasing a product in bulk (and if the quantity is available), we would be happy to offer a bulk discount on the purchase. Bulk discounts are offered on orders of 20 units or more of the same product. The bulk discount cannot be combined with any other coupon codes or promotions being offered by our company.
Q: Do you accept Purchase Orders (POs)?
A: As of right now we do not accept purchase orders. Please have your orders placed online.
Q: Can I ship to a PO Box?
A: No.
Q: Can I change the size or color of an item?
A: We are unable to modify your order after it has been placed.
Q: Can I add or remove items from my order?
A: We are unable to make any changes to your order once it has been placed. We kindly ask you to place a new order.
Q: Can I change my address?
A: We strive to ship your order as quickly as possible. Once your order is sent to our warehouse, we are unable to change the address.
Q: Can I change my shipping method?
A: Unfortunately, we cannot change the shipping method once an order is placed.
Q: I did not get my order/shipment confirmation email.
A: Our order and shipment confirmation emails are automatically generated once the order has been placed or shipped and sent to the email address provided at the time the order was placed. Sometimes the emails may end up in your Junk Folder. You may want to add contact@brazilarticles.com to your contacts list to ensure the email is pulled into your Inbox.
Q: When will my backordered item(s) ship?
A: If any of your items are on backorder they will be processed and shipped as they become available. Those items usually take an extra week to be in stock. You will only be charged for the product, as the full shipping charge of you order would have been charged when the first part of your purchase was shipped.
Q: Why are items missing from my order?
A: Not all of the items you order will fit in the same box. In a case like this some items may need to be shipped separately and may be delivered on a different date. The item missing may also currently be out of stock and will be notated as a backorder on your invoice.
Q: Why is there a minimum $100 order?
A: Once we export our goods it is not worth selling a single product as there are documents, packagings and logistics costs involved. Once our target is to provide our customers with a variety of products we tend to sell in bulks in order to offer better operational costs.
Q: Does Brazil Articles manufacture the goods?
A: No. The products are manufactured by big companies that have been recognized either in Brazil or in other countries for providing high quality products.
Q: If the product is backordered, how long does it take to be shipped?
A: Unavailable articles will take longer to be invoiced/shipped as we depend on the manufatcurers. We usually have the items available in stock after 7 working days and then ship them immediately. However, there are cases in which we receive the goods on the next day.
Q: Does the manufacturer have formal authorization to stamp famous brands and sell them?
A: Yes. The flip-flop manufacturer Havainas is one of the biggest brands in the world and acts as such. That said, the company is formally authorized to sell someone else´s brand in the shape of a flip-flop.
Q: What are the means of transportation used?
A: Everything supplied by Brazil Articles is shipped by air. The biggest air carriers are used to guarantee customer satisfaction.
Q: If the shipment never arrives, what should I expect?
A: All shipments are insured to avoid any inconvenience. Our shipping partners currently offer 99.9% of successful deliveries, so in case something happens with your package we will file a claim and get the goods paid by them. You will have the choice to be either reimbursed or get new items shipped.
Q: How can I become a long term partner?
A: We recommend that you place a trial order. Once you receive your package, start selling our products, have good margins and see real results, then we can schedule a meeting to talk about the details of a longer partnership.
Q: How can I get my coupon?
A: Sign up and receive your coupon immediately. In case coupons are not available, please send us an email or contact us via whatsapp and we will check the best possibility for you.